Delivery & Returns
We only delivery to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.
All orders include free shipping to most UK addresses and typically takes 3-5 days via a tracked courier service or Royal Mail.
Shipping to the Scottish Islands and Isle of Mann will incur additional delivery costs, and we are currently unable to delivery to addresses in the Channel Islands.
We reserve the right to use alternative delivery methods without prior notification. You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
It is your responsibility to report all lost or undelivered boxes online within 7 days by emailing firstname.lastname@example.org.
Customers are obliged to comply with our selected courier’s claim compensation process or our process. Failure to comply with these processes, as amended from time to time, will result in no credit being made in respect of such undelivered boxes.
Where the correct process is followed the following credit process applies:
- Where a box is first reported as lost, a credit for half the price of the box is given as the box may still turn up.
- If the box is reported again as having not arrived, the remainder of the credit for that box will be given.
If you change address, you must update your address details in the relevant section of the website to ensure that no boxes are sent out to the wrong address.
Please ensure this is done in time to take effect before you move as you will not be refunded for any boxes posted to the wrong location.
We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the courier service in your area is too unreliable.
If you are dissatisfied with subscription box you receive from us, please contact our customer services team on email@example.com or Ethical Kicthen, Northmead, The Paddocks, Upper Beeding, West Sussex. BN44 3JW.
Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a box under the Customer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our snack (food and drink) boxes are exempt from being returned as they are perishable good. Any items contained within a snack box that are not classified as food and drink will be eligible to be returned with 30 days of purchase.
Additional non-returnable items are:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you paid via PayPal or Stripe please check your account to see is a refund has been made.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Ethical Kitchen, Northmead, The Paddocks Upper Beeding GB BN44 3JW.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Ethical Kitchen, Northmead, The Paddocks Upper Beeding GB BN44 3JW.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item returned was faulty and you require a refund we will also refund your reasonable postage costs to return the item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.